What our Customers say...


We called on a Saturday morning and they were there that afternoon. Eli and his crew all have superior customer service. Exceptional job by an outstanding company. If you ever have sewage to get cleaned up, this is definitely the company to call!

The SERVPRO crew is fabulous to work with! Our sump pump stopped working and our 1700 square foot, carpeted and dry wall basement flooded. It was a mess. Toys, games, camping equipment, electronics, etc destroyed. Justin was our 1st contact when we called. He walked us through what should be done (even suggested what to ask if we ended up going with a different company for service). Because of so many other service calls he hoped to fit us in the next morning. Justin called us back at 8:30 am the next day. Joe T was at the house by 10:30 am and walked us through SERVPRO’s steps to dry the basement. He answered all our questions and was very patient. He also provided some tips regarding restoration once everything dried. He had someone to the house 2 hours later replacing our sump pump. I wanted to do some pre-cleanup before they started their work so Joe T said the crew could start the next day by 8:30 am. And that they did. All 12 of them arrived at 8:30 am the next day and got the job done by 11:30 am. Joe T took the time to introduce all of them to me and they where all very patient and diligent. If I could remember all their names I would give each of them an individual shout out. Eli mapped the place out to determine the right amount of fans & dehumidifiers that would be needed. A careful balance of cost and amount of electrical load that our house could handle. He even came back in the evening since we were having trouble with tripping our circuit breaker. Justin arrived during the job and helped me figure out the right size and number of dehumidifiers that would be best for our basement. He also provided some good ideas for basement floor replacements. We hope to work with SERVPRO for the rebuilding phase next. We would highly recommend SERVPRO (on Emerson Street). You won’t be sorry. Many thanks to each and every one of you! Sincerely Rena & Tom

Thanks for the great customer service and the ideas that you gave me and Lindsey. You are an asset to your company. Thank you in advance for your assistance.

I had a basement flooded and called these guys after the fire department pumped it out. They had a crew on site within an hour or 2, a pile of guys that had the damaged belongings, 3 vans packed full, out the door within 4 hrs. They set up 3 monster dehumidifiers and 20 high powered fans and were out in 5 hours total. Because of them it went from disaster to smiles in no time at all. They were polite, courteous, service oriented and just did a great job. Can't say enough about Justin and his crew. Great great company.

SERVPRO was absolutely wonderful!! Justin and the rest of the guys came to our rescue, LITERALLY, in such a timely fashion, very polite, courteous and professional and they knew exactly what needed to be done! We had a fountain leak in our Cosmetology School and just about Niagara Falls right here in Rochester, NY! (Ok, I'm exaggerating slightly, but you get my drift, it was pretty bad). They came in, cleaned, dried, and sanitized everything, and came back in to assess the damage and help us with the process of getting everything back up and running safely for students. We cannot thank them enough, and we highly recommend SERVPRO to anyone in need of Fire and Water Clean-up services! Thanks again, guys!

Prompt, polite, efficient and professional service-couldn’t ask for a better company to work with-made a stressful situation so much better! Thank you so very much!

Last weekend I had a panicked call from my son who was home alone saying our basement was flooding. Upon arriving home, we found our that us and three of our neighbors had basements with sewage water in them. I called SERVPRO within minutes of arriving home. Jim called back within 10 minutes and said he was in route. Once he arrived he looked over our situation, made an assessment of what was needed. A crew was there within the next 30 minutes and they went about removing rugs and items that were wet, clearing out the excess water and sanitizing the floor and setting up fans and a dehumidifier. I cannot say enough about Jim, Justin and the rest of crew. They were so professional and understanding of how stressful this situation was for us. I immediately recommended them to our next door neighbors who took them up on their services. Justin was in touch over the next few days to see the progress of the basement and when they collected their equipment, they professionally cleaned the carpet that my husband had tracked on in our family room. Due to their immediate response, the damage to certain items in our basement was dramatically reduced, leaving many items salvageable. I cannot recommend Jim, Justin and the SERVPRO company enough!!

The guys were very polite, punctual, and task oriented. They went beyond what was expected and removed two damaged bookcases from the basement for me where they were working. The floor looked great when they were finished. We used SERVPRO for a previous event and was equally satisfied with the experience.

I don’t know where to begin when it comes to expressing my gratitude towards SERVPRO for everything they’ve done for me. Waking up to a flooded basement, I had no idea what to do or where to begin; calling them was the best decision I made.

I have nothing but incredible things to say about Justin, Josh and their entire team. They were kind, knowledgeable and professional. They went above and beyond any expectations I had; they even read through my insurance policy to see if the damage was covered while I was waiting on a return call to verify. I had so many questions and their answers were clear and concise. My options were communicated in a manner I could understand and I was able to make an informed decision on how to proceed. Once a game plan was determined, they moved fast to ensure no more damage occurred.

All my initial worries I had in the beginning soon faded away, and it was all thanks to them. I highly recommend SERVPRO to anyone needing any type of restoration service, it will be the best decision you make too!

These folks walk you through a horrible situation and are there for you every step of the way. We had a pipe break in our wall that damaged our kitchen and crawl space. Ultimately the kitchen had to be gutted, asbestos had to be remediated and the mold had to be removed and treated. Given that my husband and I did not have any idea how to deal with the scope of this project, we turned this over to their very capable hands. Jim went with us to choose everything from the cabinets to the flooring. The whole team is sensitive to your concerns and they are the calm in the middle of the storm. If you find yourself with type of structural damage to your property, do yourself a favor and contact this excellent company.

In times of emergencies and crisis, you may not always think as clearly as you normally would. When it impacts a business, its even more chaotic than normal. I called this location as a result of a Google search, and it was the first one I came across. You never know what kind of service you will get when you are just randomly calling. I really really lucked out that it was Jim Wandtke’s team. Jim was here within 30 minutes of my call. He was thorough and calm in reviewing and explaining the extent of the damage and making recommendations, even having already contacted partner companies to help us in areas that they were not specialized in (such as electronics). His team was here within the hour. They were understanding about needing to get our business back up and running in as quick a time as possible. They are hard working and honest people. Truly. You could not ask for a better team of people to help you when you are in an emergency situation and need help.

SERVPRO was recommended to me from a friend and I knew about their reputation from past experience. They came in and did a quote for me and I got the information back very quickly. It was very fast with response time and very neat and clean, I'm very happy with the work.

The technicians that came in to do the work were very clean, they were very professional. They were very courteous and very cognizant of the homes that are here and were very quiet, so it worked out real well.

Jim Wandtke was onsite to assess the damage within 20 minutes of contacting SERVPRO to respond to a broken a water line at our 165,000 sq ft manufacturing facility.

The SERVPRO team completed the water mitigation and coordinated the repairs to the interior of the building (floor & partial wall replacement).

Calling SERVPRO allowed us to focus on our business and reduced disruptions to our daily work.

I can't say enough good things about Jim and his crew. I have never experienced such phenomenal service before. My family and I are so thankful for all that they have done for us. Thank You.

We are beyond thankful for SERVPRO and all of their hard work and dedication to returning and repairing our church to even better condition that it was before our large sewage back up. Thank you to everyone involved, we are very appreciative!

We recently had some clean-up work done at our home and were very impressed with the timely,professional and excellent service we received from SERVPRO. They had been highly recommended to us and we in turn will not hesitate them to any of our family and friends…

Thank you so much for allowing us to use your machine to air out our apartment. It worked so well and saved us a lot of time rather than trying to do it other ways. We are very grateful for your kindness!

Very Professional, Excellent Service, Very Helpful & Friendly

“Again, thanks for your ‘amazing’ service. You came to our rescue and took excellent care of our water damage!”

"Very professional, clean, and courteous! And they are willing to help me work with the FEMA regulations for insurance."

"The SERVPRO team was very professional, courteous and very clean From a storm flooded basement, carpet and pad removal,2 foot of drywall removed from the floor. These guys were at my house 1 hour after contacting my insurance company!"

"Peace of mind is priceless and this crew handled it perfectly, from start to finish and SO nice! I can’t say enough great things!"

"Made a difficult situation bearable. Thanks to all who helped us. Would highly recommend."

"Extremely professional and courteous: SERVPRO remediated our mold invaded home!"

"It truly is "Like it never even happened."!

"I especially appreciate the care everyone took of my tenants' belongings!"

"Thank you and your people for doing such a great job!"

"Very professional, very helpful, and very friendly!"

"Thanks to SERVPRO and all the hard-working team members. You have exceeded my expectations in every way."

Great work, excellent attitude!"

"Again, thanks for your amazing service. You came to our rescue and took excellent care of our mold problem."

Dear Joe and SERVPRO Team: My husband and I would like to thank you for your professionalism from start to finish with our recent smoke damage in our home. Starting with your first visit to determine if we needed a SERVPRO cleaning team, to stream-lining all the other professionals that made our home look and smell brand new! I'm in awe of how everything went so smoothly. Again we can't thank you enough!

I have had a lot of workers in my home over the years and I want to tell you your crew were the most professional that I have ever experienced.

Hi Joe, I just wanted to give you and your team a thumbs up on coming in here and getting things done for me. I was happy to see you guys save the carpet and the carpet base. I commend you on your business and the team working for you. I wanted to comment on Greg as well as he made the process easy for me too, he is a great asset to your business. I hope you have a nice holiday and I will definitely be in touch for any other issues we may have. Take care, Anthony.

The congregation of the Morganville United Christ of Christ wishes to publicly acknowledge the exceptional services provided to it this past fall by Bill Fox and Sons Contractor of Leroy and Genesee Plumbing and Heating of Batavia in addition to SERVPRO of Rochester and Dick Costa of Stafford. The church's community building suffered a water main break in August which resulted in major damage to the building's interior.

Very Impressed!

You are Great. Thank U!

Please thank all the team people that helped with our clean-up! Keep up the good work!

Great Job!

Thank You, Great Job!

On a scale of 10, he's a 20. "Present of Excellence!"

Great job - very professional!

The team was prompt in responding and very professional

Everything was excellent! Your workers were fantastic!

Excellent, quick and efficient!

Greg and other members of the team were professional, efficient and courteous throughout this entire process. They made a difficult process easier to deal with for my wife and I.

I was extremely impressed by SERVPRO's organization - numerous professionals all working together so smoothly. Throughout this whole process each person was professional, friendly, courteous and helpful! They together went above and beyond my expectations! Thank You!

Extremely satisfied!

Thank you for a job well done. I already have and will continue to recommend you company and services to others!

Entire crew is fantastic. Thank You!

I really appreciate the patience and consideration given by the entire SERVPRO team. I have been generally impressed with everyone's compassion, understanding and hard work. Thank you again.