Recent Posts

Work for Someone That Cares

4/24/2019 (Permalink)

Here at SERVPRO of NW Monroe County we treat our staff, technicians and managers like we're part of a family. SERVPRO's mission statement is something we really connect with, understand, and implement into our daily operations. "To develop a team of quality people who focus on excellent service, fairness and mutual respect." The team we have and how we treat everyone here at SERVPRO of NW Monroe County directly contributes to our success with satisfying our customers.

Our team knows that the entire goal when we respond to a disaster call is to ensure the customer is happier when we leave. "Like it never even happened," isn't just a catch phrase, we truly aim to make each situation better and as if nothing went wrong in the first place. At every step of the mitigation and remediation process, you can rest assured that we're pushing ourselves to make the process as easy and pain-free as possible.

The Important of Business-Community Coordination

4/23/2019 (Permalink)

SERVPRO of NW Monroe County has been continuously involved in the development of the community. For us, this is an important factor in our business model because local wellness and healthy growth in the Monroe County area. Our involvement in community-wide coordination is a symbiotic relationship. Communities that coordinate with us benefit from best-in-industry services for any disaster or incidents. Rochester, NY and the surrounding Monroe County area is no stranger to damages from fire, storm, water, or mold, and each disaster is responded often by the community. When SERVPRO is part of your community, we respond as just another community member... Except we have the equipment and resources to make everything go much smoother and much better.

SERVPRO of NW Monroe County values the community involvement that we've built. The feedback we get from efforts involving community coordination are supremely valued. It allows us to refine and hone how well we are serving the community and how well we can serve the community in the future.

When we serve the community, through business or charity, we aren't just another company from the outside of the community. We experience the benefits and detriments that the community experiences. Instead of watching, we've decided to coordinate efforts with the community to make these experiences better. SERVPRO of NW Monroe County is here to make it "Like it never even happened." Hopefully this resonates with the Rochester and Monroe County communities and businesses and can use a similar model of coordination as we have.

Property Damages After Winter Storms

4/16/2019 (Permalink)

This is a home in Northern Monroe County that suffered storm damages after the icicles melted into the home.

Rochester’s weather is quite volatile, especially in the winter. One day it snows a few inches, and the next day the snow melts, and then the next day, there is a winter warning from the lake effect. There is no telling how much snow will fall, but when enough snow collects, there is a danger of property and storm damage and destabilization.

While new roofs can generally withstand 20 pounds per square foot of snow and pressure, not all roofs are new, nor are all roofs built to last. When a winter storm comes, there is always a potential risk of storm damages. This risk increases when snow becomes wetter and heavier. The fluctuation of the weather increases the risk of storm damages. Roofs are not only at-risk during winter storms however. During a thunderstorm or wind storm, roofs are the structure most exposed to the risk of storm damages. Unfortunately, storm damages are one of the few property damages that are difficult to prepare for.

If you ever find yourself in the tragic position of structural storm damages, you need to be able to rely on the company you hire to have your back. SERVPRO of NW Monroe County has been family owned and operated for generations and have been trusted by families for years. You can count on SERVPRO of NW Monroe County to make storm damages “Like it never even happened.” With questions, call the office at (585) 723-1990, visit the website, or find them on Facebook!

SERVPRO is for The Customer

4/16/2019 (Permalink)

SERVPRO of NW Monroe County is proud to serve the customer to our fullest capabilities, and sometimes beyond. Our goal every-time we respond to a call is to make sure the customer is taken care of with utmost care, compassion and integrity. Our slogan: "Like it never even happened." rings true with our customers because we really believe that when the job is done, the customer should feel relieved that they called SERVPRO.

Because SERVPRO of NW Monroe County is a locally owned and operated franchise, we have family and community ties. Some of the community ties are also very useful business ties. When we recommend someone after the job is completed for some odd service we don't offer, you can rest assured that they'll take care of you just as well as we did because they handle that for us too! We'd never refer you to someone we thought was not the best around.

We proudly boast a perfect five star rating on Google, Facebook, and Yelp! We're happy to see that our customers appreciate and enjoyed the services we provided. You probably won't be surprised, but we love providing the service. We know that we're always walking into an unfortunate situation with many variables to consider. We understand that each situation is unique. Although it may seem hectic, that's exactly why you should call us, SERVPRO of NW Monroe County, because we'll help manage the chaos and work around some of the details to best serve you.

Don't Hire a Plumber for Water Repair

4/15/2019 (Permalink)

SERVPRO of NW Monroe County fills the unique role for water damage restoration and remediation. In Monroe County and Western New York, water damage from burst pipes, sump pump failure, or other common seasonal hazards should be handled by someone you trust.

In the Rochester and Monroe County area, we've seen many companies that primarily do plumbing start to offer water remediation and restoration services. This raises some concerns. Firstly, we'd love to think that everyone will complete a task with integrity, but if a company does your plumbing, they now have an incentive to do a poor job, because they now offer services that allow them to "double dip" on the job.

A larger concern with these companies reside in the nature of water damage remediation and restoration. When we respond to a call about water damage, most of the time the customer noticed the problem right away. But, sometimes the customer just found out about a problem that may have been festering for quite a long time. If this is an issue with water, the longer it's been festering the more likely mold has started to develop. And unless your plumber is also an expert with cheese, we would recommend calling an expert in mold remediation.

When we respond to a water damage, we're on the lookout for mold because the two go hand in hand. The longer mold is left alone, the more damage it will cause. At SERVPRO of NW Monroe County, when we say it'll be "Like it never even happened" we mean it. But, if you call a plumber to take care of the water damage and they don't see the mold, you'll remember the moment you saw the water damage when you uncover the mold later on.

Why SERVPRO Works For Rochester

4/11/2019 (Permalink)

SERVPRO of NW Monroe County has been locally owned and operated since 1991. Jim and Michele Wandtke both grew up in Gates, NY and have maintained an active role within the community that has only been heightened by their involvement and affiliation as SERVPRO owners.

At SERVPRO of NW Monroe County, we truly are part of the community of Rochester and the surrounding townships. Our technicians are part of our SERVPRO family and have roots in the area as well. Not only do we have roots in the community, but we also stay involved in community affairs. We like to stay involved through being members of multiple chambers of commerce of towns in the Rochester area, Rotary members, and community emergency response supporters. We're familiar with the area and are experienced in the common problems and issues prevalent in the area.

We work hard to make the Rochester community experience the best industry satisfaction possibly offered. When Rochester experiences a disaster, SERVPRO of NW Monroe County will make it "Like it never even happened." 

What to do with Frozen Pipes

4/10/2019 (Permalink)

This laundry room suffered a water loss after the pipes froze. This part of the house was not well-insulated, so SERVPRO remedied that as well.

Rochester has had some bitter winter days already and will likely see many more. Sometimes, a home’s pipes cannot take the cold weather and succumb to freezing. SERVPRO of NW Monroe County would like to offer tips on how to take care of a frozen pipe and preventing a burst and water damage.

First, try and locate a section of frozen pipe causing any kind of blockage. Use a blow dryer or a heat gun to thaw the section of pipe to relieve the blockage by melting the ice. If more water were to build up behind the ice, the pipe will likely burst and cause water damage. If possible, try and keep a space heater by the frozen pipe to prevent the pipe from freezing again. After the pipe is thawed, check for any cracks to prevent future water damage. If water continues to leak, turn off the pipe valve to prevent the flow of water. With no water flowing in the pipe, you will avoid the potential threat of water damage. In this worst-case scenario, you should proceed to call a plumber and inform him of the water leak.

In the unfortunate event that the water damage has already occurred, contact SERVPRO of NW Monroe County to help. They are available 24/7, 365 days a year. They are also able to tackle any mold issues if mold grows in the presence of water damage. For questions, call the office at (585) 723-1990, visit the website, or find them on Facebook!

No Job Too Small or Too Large

4/10/2019 (Permalink)

SERVPRO of NW Monroe County has a unique advantage when we respond to the emergency remediation process of a fire, water, or mold loss. This same reason has also been a driving factor in achieving terrific customer satisfaction levels. This unique advantage may be over-looked quite often, but is always clear when the toughest jobs come around. This advantage is simply the fact that SERVPRO is the industry leader in emergency remediation and mitigation services.

Like many franchisees, SERVPRO of NW Monroe County benefits from a plethora of resources that are initiated and incentivized by SERVPRO Corporate HQ in Gallatin, Tennessee. But, what does that mean? What advantage does that give SERVPRO of NW Monroe County? Simple answer: We're able to respond to any disaster knowing that we have the resources to accommodate. If the job is 'too large' for our crews, we can call corporate to bring in backup. Additionally, if we receive a call about a small job, we don't hesitate to assign the same level of resources if the job needs it because we want to do it right, and we know that it's important to the customer that the job is done with the best practices and best equipment.

Sprinkler System Water Damages

4/3/2019 (Permalink)

This is an apartment that caught on fire. As you can see, the sprinkler went off and soaked through the carpet to the floor.

A fire in a commercial business or a property managed real estate complex can be devastating, but when you add in the additional damages from the sprinkler systems kicking on, the commercial damages are enormous. Businesses and apartment complexes cannot afford to close for a day; it affects the lives of many different individuals. SERVPRO of NW Monroe County offers 24/7 commercial damage services to get commercial businesses back on their feet in as little time as possible.

Using SERVPRO of NW Monroe County’s commercial services is like a one stop shop. Continuing with the example, if a fire burns through a commercial business and the sprinkler system turns on, there are going to be both fire and water damages. SERVPRO of NW Monroe County’s commercial services are an umbrella term that extends our normal services into a commercial setting. SERVPRO of NW Monroe County is able to simultaneously treat fire and water damages. Our commercial services reduce the cost that businesses pay because they do not need to look for multiple companies. The other additional benefit to SERVPRO of NW Monroe County is that they are essentially a liaison between insurance companies and clients.

Unfortunately, disasters are not preventable, but companies like SERVPRO of NW Monroe County are there to make it “Like it never even happened.” with their residential and commercial services. For questions regarding SERVPRO of NW Monroe County’s commercial services, contact the office at (585) 247-9090, visit the website, or message them on Facebook!

Salt Stained Carpets

3/27/2019 (Permalink)

This retirement home needed some carpet cleaning and SERVPRO of NW Monroe County was happy to help!

A lot of apartment hallways are furnished and during the winter, rock salt gets tracked through the hallways. It’s not an option to not treat the sidewalks, but it poses a threat to the carpets furnishing the floor. If left untreated, the carpets life expectancy is greatly diminished, but SERVPRO of NW Monroe County offers commercial services that includes commercial carpet cleanings.

SERVPRO of NW Monroe County’s technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and are licensed to perform commercial services such as carpet cleanings. They have special carpet cleaning solutions to remove stains. It is better to have the carpets cleaned sooner rather than later to best prevent rock salt from causing lasting stains. In addition to carpet cleaning services with stain treatments, carpets should be vacuumed more frequently in the winter for best care.

If you need to schedule a commercial carpet cleaning service, think about giving SERVPRO of NW Monroe County a call. They are open 24 hours, 7 days a week, 365 days a year and they make it their job to make it "Like it never even happened." They are family-owned and operated and have serviced the Monroe County area for generations. If you have any questions, give the office a call at (585) 723-1990, visit their website, or contact them on Facebook!