Recent Posts

Take Advantage of SERVPRO®'s Emergency Ready Profile

5/16/2022 (Permalink)

An estimated 50% of businesses that close due to a disaster, such as fire and flood never reopen.

SERVPRO® of NW Monroe County has worked with many businesses in the area to ensure they are prepared for any emergency. 

On average, 16,360 fires happened in retail stores and other mercantile properties such as grocery stores beauty and barber shops per year.

Those fires caused $648 million in property damage. Fire damage is worse after normal business hours. Fires that started between 9PM-5AM caused $75,000 dollars in damage. Fires that started between 5AM-9AM caused $24,000 dollars in fire damage.

More than 60% of U.S. small businesses do not have formal emergency response plans & do not back-up their data off site.

No Plan Means that You're Less Likely to Recover!

80% of companies that do not recover from a disaster within 1 month are likely to go out of business. 75% of companies without a business contingency plan fail within 3 years of a disaster.

70% of small business that experience major data loss go out of business within a year.

43% of companies that experience catastrophic data loss never reopen.

51% of companies with data loss closed within 2 years.

80% of companies that do not recover from a disaster within 1 month are likely to go out of business. 75% of companies without a business contingency plan fail within 3 years of a disaster.

Tips For Creating a Successful Emergency Ready Plan

  1.  Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.
  2. Identify and label utility shut-off locations.
  3. Identify local utility contact information.
  4. Identify local emergency contact information such as fire, police, and hospital contacts.
  5. Establish main internal contacts for purposes of employee safety and emergency work authorization.

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile.

As a trusted leader in the restoration industry, SERVPRO® of NW Monroe County has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never even happened." Contact Us! 24/7 for more information.

Rochester Weather - It's Unpredictable!

5/15/2022 (Permalink)

Rochester’s weather is quite volatile, especially in the winter. One day it snows a few inches, and the next day the snow melts, and then the next day, there is a winter warning from the lake effect. There is no telling how much snow will fall, but when enough snow collects, there is a danger of property and storm damage and destabilization.

While new roofs can generally withstand 20 pounds per square foot of snow and pressure, not all roofs are new, nor are all roofs built to last. When a winter storm comes, there is always a potential risk of storm damages. This risk increases when snow becomes wetter and heavier. The fluctuation of the weather increases the risk of storm damages. Roofs are not only at-risk during winter storms however. During a thunderstorm or wind storm, roofs are the structure most exposed to the risk of storm damages. Unfortunately, storm damages are one of the few property damages that are difficult to prepare for.

If you ever find yourself in the tragic position of structural storm damages, you need to be able to rely on the company you hire to have your back. SERVPRO® of NW Monroe County has been family owned and operated for generations and have been trusted by families for years. You can count on SERVPRO® of NW Monroe County to make storm damages “Like it never even happened.” With questions, call the office at (585) 723-1990, or find us on Facebook & Google!

Keep your Business Clean, too!

5/14/2022 (Permalink)

SERVPRO® of NW Monroe County is known for fire damage repair and water damage restoration, but you don’t have to wait for disaster to strike to contact us.

SERVPRO® cleaning services and other commercial services, erase the messes of everyday living to keep your office clean and safe.

Everyone in your office will breathe easily after SERVPRO® professionally cleans your carpets, upholstery, and air ducts. Dust and dirt collected in the air and fabrics in your office can aggravate allergies and trap odors. Regular commercial service cleanings extend the life of your carpets and your HVAC system, saving you money in the long term.

Providing a clean work environment, helps keep your employee's healthy and safe in a clean work environment. From regular maintenance like air duct and carpet cleaning to bigger issues like moisture problems, vandalism, or biohazard cleanup, SERVPRO® of NW Monroe County can help with the commercial services they offer. You can expect professional commercial service for your office building, hotel, restaurant, or virtually any other business, providing the best impression to your clients with minimal disruption to their service.

SERVPRO® technicians aren’t just another cleaning crew. The staff adheres to Institute of Inspection Cleaning and Restoration Certification (IICRC) standards to ensure that you receive the most qualified commercial service possible. SERVPRO technician certifications include Applied Microbial Remediation Technician (AMRT) for mold and sewage remediation and SCI/SPI/SEN Carpet Inspector certification.

Don’t forget that while they are happy to help with regular commercial services, SERVPRO® also offers 24-hour emergency service in the unfortunate event of fire, flood, storm damage, and most other types of emergency damage repair and restoration, including emergency fire damage repair and storm damage restoration. To learn more about how SERVPRO® of NW Monroe County can keep your home or business clean and safe, give us a call at (585) 723-1990!


5/13/2022 (Permalink)

Here at SERVPRO® of NW Monroe County we treat our staff, technicians and managers like we're part of a family. SERVPRO®'s mission statement is something we really connect with, understand, and implement into our daily operations. "To develop a team of quality people who focus on excellent service, fairness and mutual respect." The team we have and how we treat everyone here at SERVPRO® of NW Monroe County directly contributes to our success with satisfying our customers.

Our team knows that the entire goal when we respond to a disaster call is to ensure the customer is happier when we leave. "Like it never even happened," isn't just a catch phrase, we truly aim to make each situation better and as if nothing went wrong in the first place. At every step of the mitigation and remediation process, you can rest assured that we're pushing ourselves to make the process as easy and stress-free as possible.

Customer Service is our Priority

5/12/2022 (Permalink)

SERVPRO® of NW Monroe County is proud to serve the customer to our fullest capabilities, and sometimes beyond. Our goal every time we respond to a call is to make sure the customer is taken care of with utmost care, compassion and integrity. Our slogan, "Like it never even happened," rings true with our customers because we really believe that when the job is done, the customer should feel relieved that they called SERVPRO®.

Because SERVPRO® of NW Monroe County is a locally owned and operated franchise, we have family and community ties. Some of the community ties are also very useful business ties. When we recommend someone after the job is completed for some odd service we don't offer, you can rest assured that they'll take care of you just as well as we did because they handle that for us too! We'd never refer you to someone we thought was not the best around.

We proudly boast five star ratings on Google, Facebook, and Yelp! We're happy to see that our customers appreciate and enjoyed the services we provided. You probably won't be surprised, but we love providing the service. We know that we're always walking into an unfortunate situation with many variables to consider. We understand that each situation is unique. Although it may seem hectic, that's exactly why you should call us, SERVPRO® of NW Monroe County, because we'll help manage the chaos and work around some of the details to best serve you.

No Job is too Big, No Job is too Small!

5/11/2022 (Permalink)

SERVPRO® of NW Monroe County has a unique advantage when we respond to the emergency remediation process of a fire, water, or mold loss. This same reason has also been a driving factor in achieving terrific customer satisfaction levels. This unique advantage may be over-looked quite often, but is always clear when the toughest jobs come around. This advantage is simply the fact that SERVPRO® is the industry leader in emergency remediation and mitigation services.

Like many franchisees, SERVPRO® of NW Monroe County benefits from a plethora of resources that are initiated and incentivized by SERVPRO® Corporate HQ in Gallatin, Tennessee. But, what does that mean? What advantage does that give SERVPRO® of NW Monroe County? Simple answer: We're able to respond to any disaster knowing that we have the resources to accommodate. If the job is 'too large' for our crews, we can call corporate to bring in backup.

Additionally, if we receive a call about a small job, we don't hesitate to assign the same level of resources if the job needs it because we want to do it right, and we know that it's important to the customer that the job is done with the best practices and best equipment.

SERVPRO® in your Community

5/5/2022 (Permalink)

SERVPRO® of NW Monroe County has been continuously involved in the development of the community. For us, this is an important factor in our business model because of local wellness and healthy growth in the Monroe County area. Our involvement in community-wide coordination is a symbiotic relationship. Communities that coordinate with us benefit from best-in-industry services for any disaster or incidents.

Rochester, NY and the surrounding Monroe County area is no stranger to damages from fire, storm, water, or mold, and each disaster is responded often by the community. When SERVPRO® is part of your community, we respond as just another community member... Except we have the equipment and resources to make everything go much smoother and much better.

SERVPRO® of NW Monroe County values the community involvement that we've built. The feedback we get from efforts involving community coordination are supremely valued. It allows us to refine and hone how well we are serving the community and how well we can serve the community in the future.

When we serve the community, through business or charity, we aren't just another company from the outside of the community. We experience the benefits and detriments that the community experiences. Instead of watching, we've decided to coordinate efforts with the community to make these experiences better. SERVPRO® of NW Monroe County is here to make it "Like it never even happened."

We are Local!

5/4/2022 (Permalink)

SERVPRO® of NW Monroe County has been locally owned and operated since 1991. Jim and Michele Wandtke both grew up in Gates, NY and have maintained an active role within the community that has only been heightened by their involvement and affiliation as SERVPRO® owners.

At SERVPRO® of NW Monroe County, we truly are part of the community of Rochester and the surrounding townships. Our technicians are part of our SERVPRO family and have roots in the area as well. Not only do we have roots in the community, but we also stay involved in community affairs. We like to stay involved through being members of multiple chambers of commerce of towns in the Rochester area, Rotary members, and community emergency response supporters. We're familiar with the area and are experienced in the common problems and issues prevalent in the area.

We work hard to make the Rochester community experience the best industry satisfaction possibly offered. When Rochester experiences a disaster, SERVPRO of NW Monroe County will make it "Like it never even happened." 

Goodbye Salt Stains

3/23/2022 (Permalink)

A lot of apartment hallways are furnished and during the winter, rock salt gets tracked through the hallways. It’s not an option to not treat the sidewalks, but it poses a threat to the carpets furnishing the floor. If left untreated, the carpet's life expectancy is greatly diminished, but SERVPRO of NW Monroe County offers commercial services that includes commercial carpet cleanings.

SERVPRO of NW Monroe County’s technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and are licensed to perform commercial services such as carpet cleanings. They have special carpet cleaning solutions to remove stains. It is better to have the carpets cleaned sooner rather than later to best prevent rock salt from causing lasting stains. In addition to carpet cleaning services with stain treatments, carpets should be vacuumed more frequently in the winter for best care.

If you need to schedule a commercial carpet cleaning service, think about giving SERVPRO of NW Monroe County a call. They are open 24 hours, 7 days a week, 365 days a year and they make it their job to make it "Like it never even happened." They are family-owned and operated and have serviced the Monroe County area for generations. If you have any questions, give the office a call at (585) 723-1990, visit their website, or contact them on Facebook!

Check Your Outdoor Water Faucets!

3/22/2022 (Permalink)

As we’re headed toward the spring time, it is important to begin to think about the potential dangers of water damage during the spring. One likely threat of spring time water damages are outdoor water faucets. An outdoor water faucet experiences the harsh winter weather and can freeze and burst.

SERVPRO of NW Monroe County is here to remind its patrons to check their outdoor water faucets. The best way to do this takes two people. One person inside and one person outside. The person inside stands by the pipe that leads to the outside faucet, while the outside person turns the faucet on. If there is a water leak, the water should be shut off to prevent any water damages. Contact a plumber to have the issue resolved.

If the problem is not caught in time and your home suffers a water damage, contact SERVPRO of NW Monroe County to employ their water damage mitigation services. They are open 24 hours, 7 days a week, 365 days a year and they make it their job to make it “Like it never even happened.” If you have any questions, give the office a call at (585) 723-1990, visit their website, or contact them on Facebook!