Recent Posts

Professional, Highly Trained Technicians Always Ready to Help

10/14/2021 (Permalink)

If the worst happens, and you find yourself with a flooded home or business, SERVPRO of NW Monroe County should be your first call to take care of water damages. They are the premier water damage restoration and mold remediation company for residents in and around Rochester, NY. No matter how large or small the project, SERVPRO of NW Monroe County has the emergency water damage repair strategies needed to bring your property back to its original state before the water damages.

If you’re facing water damage, you can count on SERVPRO of NW Monroe County for any and all of the following:

  • 24-Hour Emergency Service: Call SERVPRO of NW Monroe County any hour of any day. They will work with you to determine what materials and equipment they should bring to address your situation. Their technicians will arrive at your property quickly to begin restoration services.
  • Thorough Inspection Procedures: The professionals of SERVPRO of NW Monroe County are trained to perform an extensive examination of your property address any safety concerns. They will also move any furniture or items that could create stains or marks on your flooring.
  • Superior Procedures And Equipment: The technicians undergo rigorous (and ongoing) training through SERVPRO’s Corporate Training Facility, and maintain Institute of Inspection Cleaning and Restoration Certification (IICRC) industry certifications. They use advanced water removal and drying equipment to restore your home efficiently. Throughout the process, they document the steps taken to ensure that your home or business is ready to be inhabited.

SERVPRO of NW Monroe County is a proven and trusted leader in the industry, and as a locally owned and operated business, they are an invested member of the community. They will respond to a water damage emergency quickly to stave off secondary damage and mold. For more information about the services provided by SERVPRO of NW Monroe County, visit them online or call them at (585) 723-1990 today!

We know MOLD, here's why!

10/12/2021 (Permalink)

At SERVPRO of NW Monroe County there is a team of certified and trained technicians who perform mold remediations of any size, and any property type. Whether it be small, large, a home or a commercial building, they are here to help you! Although there are many companies that can perform the work, it is important to remember the following notes to ensure you have hired a professional team, that is reliable and going to treat the affected area properly to return it to its original state.

  • All technicians should be properly dressed in PPE (Personal Protective Equipment), including Tyveks, gloves and respirators.
  • Mold spores can get into other areas of the home, or in the HVAC system and cause issues elsewhere. That’s why it is important for large mold areas to be contained with the proper material and if large enough a negative pressure system will be placed.
  • All chemicals used in your home should be properly labeled and identified. Let your technicians know if you have any known allergies.

SERVPRO of NW Monroe County can ensure that if you choose to use them, you are choosing a team of technicians with integrity whom care for the health and well-being of your family, and home.

Please give us a call for more information at (585)-723-1990

Winter Storms - be ready, we are!

10/11/2021 (Permalink)

When a fire or flood strikes your home or business, it can do untold damage to the interior or the structure of the building, causing you to need fire damage repair or water extraction services. With emergency respondents ready to go, SERVPRO of NW Monroe County will mitigate the storm damage as much as possible.

In addition to cleaning up the interior of your home or office, SERVPRO of NW Monroe County knows how to report, track, and investigate emergency situations to help you with the insurance claim process. Most homes and commercial buildings have flood and fire insurance built in. When disaster strikes, SERVPRO of NW Monroe County will help you fill out your insurance claim paperwork correctly and give you the information you need to know how to get a sizable return.

Trust the experts at SERVPRO of NW Monroe County for all of your storm damage restoration needs. They offer thorough carpet cleaning and water extraction services to restore your home or office to the way it was. Call SERVPRO of NW Monroe County at (585) 723-1990 or visit them online for more information.

Electronics and Electrical Fires

10/6/2021 (Permalink)

Modern electronics have revolutionized our way of life and most Americans use a whole slew of electronics each day that need charging. Without a doubt, electronics have improved the lives of millions, however home electrical fires are responsible for over 50,000 fires and $1.3 billion in fire damage losses in any given year. Thankfully, companies like SERVPRO of NW Monroe County specialize in tasks regarding fire damages and offer 24/7 services to mitigate losses.

First and foremost, for the little ones like children and pets, it is important to cover unused outlets to avoid any accidents. Similarly, keeping cords neat and tidy not only reduce clutter, but reduce the risk of a fire and fire damages. Appliances that generate heat should never have objects draped on them and should be given several inches of space for proper air circulation to avoid a fire and fire damages. A bit redundant, but electronics should never be used with wet hands for personal safety. Perhaps the most underrated advice is to unplug objects like phone cords and laptop chargers after using them. This greatly reduces heat buildup and the risk of starting a home fire and creating fire damages.

Following proper electrical safety guidelines exponentially reduces the risk of an electrical home fire and fire damages. While risks can be minimized, they cannot be eliminated and that is why companies like SERVPRO of NW Monroe County are dedicated to providing fire damage services amongst other specialties. For questions, call (585) 723-1990, visit their website, or find them on Facebook, Instagram and Twitter.

Your Business can be Proactive with SERVPRO's Emergency Ready Profile

5/16/2021 (Permalink)

An estimated 50% of businesses that close due to a disaster, such as fire and flood never reopen.

SERVPRO of Northwest Monroe County has worked with many businesses in the area to ensure they are prepared for any emergency. 

Between 2013-2015 16,360 fires happened in retail stores and other mercantile properties such as grocery stores beauty and barber shops.

Those fires caused $648 million in property damage. Fire damage is worse after normal business hours. Fires that started between 9PM-5AM caused $75,000 dollars in damage. Fires that started between 5AM-9AM caused $24,000 dollars in fire damage.

More than 60% of U.S. small businesses do not have formal emergency response plans & do not back-up their data off site.

No Plan Means You're Less Likely to Recover

80% of companies that do not recover from a disaster within 1 month are likely to go out of business. 75% of companies without a business contingency plan fail within 3 years of a disaster.

70% of small business that experience major data loss go out of business within a year.

43% of companies that experience catastrophic data loss never reopen.

51% of companies with data loss closed within 2 years.

80% of companies that do not recover from a disaster within 1 month are likely to go out of business. 75% of companies without a business contingency plan fail within 3 years of a disaster.

Tips For Creating a Successful Emergency Ready Plan

  1.  Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.
  2. Identify and label utility shut-off locations.
  3. Identify local utility contact information.
  4. Identify local emergency contact information such as fire, police, and hospital contacts.
  5. Establish main internal contacts for purposes of employee safety and emergency work authorization.

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. Please contact our Commercial Business Development Representatives Alisha Eckerson and Jamie Holley to setup your free Emergency Ready Profile.

(585) 723-1990

As a trusted leader in the restoration industry, SERVPRO of Northwest Monroe County has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never even happened." Contact Us! 24/7 for more information.

Rochester's Weather is Unpredictable

5/15/2021 (Permalink)

Rochester’s weather is quite volatile, especially in the winter. One day it snows a few inches, and the next day the snow melts, and then the next day, there is a winter warning from the lake effect. There is no telling how much snow will fall, but when enough snow collects, there is a danger of property and storm damage and destabilization.

While new roofs can generally withstand 20 pounds per square foot of snow and pressure, not all roofs are new, nor are all roofs built to last. When a winter storm comes, there is always a potential risk of storm damages. This risk increases when snow becomes wetter and heavier. The fluctuation of the weather increases the risk of storm damages. Roofs are not only at-risk during winter storms however. During a thunderstorm or wind storm, roofs are the structure most exposed to the risk of storm damages. Unfortunately, storm damages are one of the few property damages that are difficult to prepare for.

If you ever find yourself in the tragic position of structural storm damages, you need to be able to rely on the company you hire to have your back. SERVPRO of NW Monroe County has been family owned and operated for generations and have been trusted by families for years. You can count on SERVPRO of NW Monroe County to make storm damages “Like it never even happened.” With questions, call the office at (585) 723-1990, visit the website, or find them on Facebook!

We are all things CLEAN!

5/14/2021 (Permalink)

SERVPRO of NW Monroe County is known for fire damage repair and water damage restoration, but you don’t have to wait for disaster to strike to contact them. SERVPRO cleaning services and other commercial services erase the messes of everyday living to keep your office safe and clean.

Everyone in your office will breathe more easily after SERVPRO professionally cleans your carpets, upholstery, and air ducts. Dust and dirt collected in the air and fabrics in your office can aggravate allergies and trap odors. Regular commercial service cleanings extend the life of your carpets and your HVAC system, saving you money in the long term.

If you operate a business, you are responsible for the daily health and safety of your employees. That means providing a clean work environment. From regular maintenance like air duct and carpet cleaning to bigger issues like moisture problems, vandalism, or biohazard cleanup, SERVPRO of NW Monroe County can help with the commercial services they offer. You can expect professional commercial service for your office building, hotel, restaurant, or virtually any other business, providing the best impression to your clients with minimal disruption to their service.

SERVPRO technicians aren’t just another cleaning crew. The staff adheres to Institute of Inspection Cleaning and Restoration Certification (IICRC) standards to ensure that you receive the most qualified commercial service possible. SERVPRO technician certifications include Applied Microbial Remediation Technician (AMRT) for mold and sewage remediation and SCI/SPI/SEN Carpet Inspector certification.

Don’t forget that while they are happy to help with regular commercial services, SERVPRO also offers 24-hour emergency service in the unfortunate event of fire, flood, storm damage, and most other types of emergency damage repair and restoration, including emergency fire damage repair and storm damage restoration. To learn more about how SERVPRO of NW Monroe County can keep your home or business clean and safe, call them at (585) 723-1990, visit their website, or like their Facebook page!


5/13/2021 (Permalink)

Here at SERVPRO of NW Monroe County we treat our staff, technicians and managers like we're part of a family. SERVPRO's mission statement is something we really connect with, understand, and implement into our daily operations. "To develop a team of quality people who focus on excellent service, fairness and mutual respect." The team we have and how we treat everyone here at SERVPRO of NW Monroe County directly contributes to our success with satisfying our customers.

Our team knows that the entire goal when we respond to a disaster call is to ensure the customer is happier when we leave. "Like it never even happened," isn't just a catch phrase, we truly aim to make each situation better and as if nothing went wrong in the first place. At every step of the mitigation and remediation process, you can rest assured that we're pushing ourselves to make the process as easy and pain-free as possible.

Customer Service is #1

5/12/2021 (Permalink)

SERVPRO of NW Monroe County is proud to serve the customer to our fullest capabilities, and sometimes beyond. Our goal every time we respond to a call is to make sure the customer is taken care of with utmost care, compassion and integrity. Our slogan, "Like it never even happened," rings true with our customers because we really believe that when the job is done, the customer should feel relieved that they called SERVPRO.

Because SERVPRO of NW Monroe County is a locally owned and operated franchise, we have family and community ties. Some of the community ties are also very useful business ties. When we recommend someone after the job is completed for some odd service we don't offer, you can rest assured that they'll take care of you just as well as we did because they handle that for us too! We'd never refer you to someone we thought was not the best around.

We proudly boast a perfect five star rating on Google, Facebook, and Yelp! We're happy to see that our customers appreciate and enjoyed the services we provided. You probably won't be surprised, but we love providing the service. We know that we're always walking into an unfortunate situation with many variables to consider. We understand that each situation is unique. Although it may seem hectic, that's exactly why you should call us, SERVPRO of NW Monroe County, because we'll help manage the chaos and work around some of the details to best serve you.

Big or Small, we handle it ALL!

5/11/2021 (Permalink)

SERVPRO of NW Monroe County has a unique advantage when we respond to the emergency remediation process of a fire, water, or mold loss. This same reason has also been a driving factor in achieving terrific customer satisfaction levels. This unique advantage may be over-looked quite often, but is always clear when the toughest jobs come around. This advantage is simply the fact that SERVPRO is the industry leader in emergency remediation and mitigation services.

Like many franchisees, SERVPRO of NW Monroe County benefits from a plethora of resources that are initiated and incentivized by SERVPRO Corporate HQ in Gallatin, Tennessee. But, what does that mean? What advantage does that give SERVPRO of NW Monroe County? Simple answer: We're able to respond to any disaster knowing that we have the resources to accommodate. If the job is 'too large' for our crews, we can call corporate to bring in backup. Additionally, if we receive a call about a small job, we don't hesitate to assign the same level of resources if the job needs it because we want to do it right, and we know that it's important to the customer that the job is done with the best practices and best equipment.